what is the point of the 10213

Seriously what is the point of the 10213 number? no matter what option you put in, no one answers the phone!<br> I have tried 5 times through the course of today, averaging 20 minutes a time, holding on for a consultant to answer the call. and no one responds!<br> <br> I have app**** for the LTE uncapped, and waiting for a consultant to get back to me. I told them to contact me today as to finalize it. seeing that no one called me, i have been trying to call Telkom to finalize the deal, because I will be going away through the course of this week.<br> <br> This is utterly ridiculous.... when you owe Telkom money they hound you like you stole something, but when you need them, they are nowhere to be found.<br> <br> Telkom is welcome to check my call logs to see that I am telling the truth.<br> <br> I am a client of Telkom for sometime. There are days I would promote telkom, but on days like this, I have no words.