WHAT IS THE POINT OF REPORTING - NOTHING GETS DONE

We had Telkom out by us for an extension the technician who came (Darren ***) told us to remove some panels so that he could come back and connect the wires for the extension. We then got a builder in to do this. It has been more than a month now and phone call after phone call has been made and ofcourse no one bothers. According to Darren, we have to log a call with Telkom, he cannot just come out which i understand but no-one comes out when we log a call. When i called the telkom helpline again on 10/09 i was told that is marked as complete as of July. come on who didnt do their job again. They then loged the fault again and i was told that a technician would contact us with in 2-4 days. It is now the 18/9 and no-one has contacted me. I called again and to no surprise was told that on their system it shows that the technician was assigned to the fault on 15th. Once again we were not contacted by ANYONE!! It is shocking that it takes months to sort out anything from Telkom. Everything is open and dangerous waiting for the technician to come complete the job. Can someone please just do their job and get this sorted. Honestly a disgusting service from Telkom