What is the point of escalations?

<p>After being told daily that my query has been escalated on my daily follow ups, despite writing a review here 2 days ago, receiving reference number AI ********** , emailing ********** typing complaint on Telkom's Facebook account and tweeting (which I'm planning to do every hour on the hour), still no-one from Telkom has contacted me with an update on my phone that I ordered on the 22nd May.</p> <p> </p> <p>And yet Telkom has the audacity to email me with another email 'Your brand new phone is waiting for delivery' </p> <p> </p> <p>TELKOM MY CONTRACT ENDS ON THE 09TH JUNE! </p>