LvdH
Lyndi van der Heever

1 reviews | Active since Mar 2016

08 Mar 2016, 09:43

WHAT IS THE POINT?!?!?

I have been rerouted, hung up on, left on a deadline, ALL after stating my problem and then being told I can be helped. WHAT IS HAPPENING?! I had to deal with 3 different people and 5 in the call centre just to have internet INSTALLED, which was also not right when we FINALLY got it. And now, we need to have the line moved to another location and NOBODY can help me. Again, left on dead lines, with no responses, no information and empty words. The more information I look for, the more I get the run around or the hang up, & I am running up a bill just to have all that happen to me.<br> I have never been so disgusted at a service provider, one of the largest, no less.<br> One would think you would have your S**T in order, but your centre agents and departments are acting like THEY are the customers/victims instead of upholding the name of Telkom, or what is left of it.<br> I just can not get over how disregarding the service is. AND YOU ARE LINKED TO ALMOST EVERYTHING WITH REGARDS TO TECHNOLOGY!?!?!?!?!?<br> Then you still have the nerve to ask or send surveys about service ... WHAT?!?!?<br> I am making this clear now ... I will take part but as an UNSATISFIED customer. Myself and my company!!!!

0
Replies (1)
Telkom
Telkom's reply08 Mar 2016, 10:21
Official
Hello fblyndib,

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.