What is Telkom aftersales service?

I have recently took out a deal with Telkom. Have looked in getting a laptop as well and app**** for both deals online. N friendly lady kindly assisted me and with the laptop deal there was an X amount payable before they deliver the product, which is payable back to me when i receive my first statement. Sounds fair. However, the next day i called the online team and requested that i dont want the lapyop anymore.....the lady told me it is already on its way and that i mustnt accept the package from the courier services. Okay, i did not receiceve the package. All good, and the package was returned......THEN i received my first statement with a huge shock. I was going to pay for both contracts. I went it to the College Square branch, useless. They keep on refering me to the online sales team, they cant assist me. I kept on going, hoping that atleast ONE person could help me in the branch. Still no progress. I then AGAIN called the online team, this time the lady promised me that the problem will be solved and even spoke to her manager. Thank goodness. I received an sms that my case has now been resolved. Okay........no one called me, what is the next steps? Again i called the team, giving them my "resolved" case number. Can you believe the lady told me that it has been resolved with no comment? She cannot assist me, she will folow up again and let someone contact me. Im getting nowhere. Only solution is that i reverse my debit order to get the people to contact me, this is the only way that i will know that they will assist me in a proffesional manner. Or am i wrong? First time with Telkom, also the last time. I really dont want to cancel my contract, it is such a pleasure. PLEASE WILL THIS REACH THE CORRECT DEPARTMENT AND CONTACT ME AS SOON AS POSSIBLE.