What is required to get my iphone back??!!

After being in an accident at the beginning of January that left my fairly new iphone slightly damaged, i took it in to the Telkom Mobile shop at the V& A Waterfront branch. At the time this made sense as this is where i had purchased my phone and the i-store had confirmed that they could not assist as i had purchased it through Telkom.<br> <br> Lyle Smart \booked my phone in"(i purposefully write that in inverted commas because more than 3 months later i still do not have a job number or proof of this). I have called"