1 reviews | Active since Jan 2016
What is on the Account statement is incorrect
Hi,<br> <br> Please see below this is the deal I have signed up for I can't understand if I have renewed my contract and I am paying a monthly amount why do I have to pay for the device as well this below is the plan I have signed up for and now I have under Recurring amount 1 x Add on Internet Bundles which I did not agree on.<br> <br> I am very disappointed in the service in this regard and am stressed as I did not budget for this huge bill.<br> <br> Please can you urgently assist as I spoke to a consultant and she treated me as I was a stupid but I needed to understand what is this all about <br> <br> <br> Huawei P8 Lite<br> with SmartPlan 100 <br> R199.00<br> PM x 24<br> <br> Purchase a Huawei P8, P8 Lite or MediaPad on any of our plans and stand a chance of winning an extra P8 or MediaPad. <br> Device Features<br> o Battery: Non-removable Li-ion 2200 mAh battery<br> o Camera: 13 MP <br> o Camera: 5 MP<br> o Display: 5. inch<br> o Display: 720 x 1280 pixels (~294 ppi pixel density)<br> o Display: IPS LCD capacitive touchscreen, 16M colours<br> o Platform: Android OS, v5. (Lollipop)<br> o Platform: Hisilicon Kirin 620 CPU 8 X 1.2GHz<br> o Storage: 16 GB, 2 GB RAM<br> o Voice &
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM185667.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
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Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM185667.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
