What is my phone number?

My telephone line and ADSL was moved. The communication pertaining this was great, the staff of Telkom was friendly, I have always experienced good service in the past. A few days later I gave a good service rating yet at that point I had not as yet plugged in the telephone since it was not needed, we were using the internet. On plugging in the phone we found that the telephone number we had no longer worked and we were not given our new number. I sent emails to just about every email address I could find on the internet including [Email Removed] In the sms's I got there were 031 numbers, I tried them, they were either constantly busy or not answered. I tried calling 10210 from work and was requested to key in my 10 digit telephone number - WHICH I DO NOT KNOW. I got through to them at 17H30 yesterday and was promised that a supervisor would call me back to my cellphone because as soon as ringing started there was a horrible crackle on the line so we now have a bad connection as well. When the handset is plugged in the internet switches off and the router needs to be reset. Normally I would get the bill around the 10th of the month, I am still waiting!!!!!!