1 reviews | Active since Jan 2017
What is happening to my account,Telkom?!
<p>In november '16 Telkom cancelled my cellphone contract without my knowledge,I called customer care to find out why,they claimed I did not pay whilst my account was up to date, so the reinstated my account. But they created a new contract for me on the same number ********** 227 I called the customer care to find out why and no one knows why. They debit R11 617 and R2000 respectively for the 2 contracts that I dnt know anything about. While my contract is R649. I have been waiting for a letter confirming the installment of R2000 and R11 617 are not my normal instalment but no one is doing anything. customer care referred me to telkom store Polokwane mall of the North and they refered me to customer care and they both dont know what is going on. Reference for the calls logged: ********** 1, ********** 7, ********** 4, ********** 7</p>
telkom does not take me as a customer serious,i mean there is no sense of agency to help me with this problem which they have coursed by cancelling my contract.
first asked customer care if everything on my accaount make any sense to them, that i could have two contracts on one phone with different start dates they said no. i asked for a confirmation letter to confirm that the incorrect amount they have been debit are wrong but they cannot give me the letter as they are not authorised to give letters, then i ask then to put me through to anyone who can give me that letter as it is of great importance to have that letter because telkom debit orders affect my credit bureau score. clieny care then said the manager at telkom store will be able to assist me but no, the manager at telkom store redirected me back to customer care saying the samething that they cannot give me the letter. how can you as telkom confirm that something is wrong and that you where not supposed to debit that much but you cant put that in writing because i stated clearly that i need the letter.
telkom failed me by first cancelling my account and even handing me over to lawyers. secondly i have been receiving calls from attoneys demanding i pay R11 617 and at the same time i receive messages from telkom demanding the same amount of money but im being debited R2000 from my bank account and no one is taking responsibility and im getting bad service from telkom.
this is not t all acceptable,it was not my fault at the first place that telkom decided to cancel my contract and not communicate anything to me. all i need now is a letter and i have been waiting for that letter for 2 months. how can it take 2 months to get a letter,but i get invoice that which telkom does not even consider because they show me an amount but debit a different one..
i need the letter. the least telkom could do for me is authorise the manager at the telkom store mall of the north to type me my letters confirming your mistakes because that letter is important for me to fix my finance.
telkom does not take me as a customer serious,i mean there is no sense of agency to help me with this problem which they have coursed by cancelling my contract.
first asked customer care if everything on my accaount make any sense to them, that i could have two contracts on one phone with different start dates they said no. i asked for a confirmation letter to confirm that the incorrect amount they have been debit are wrong but they cannot give me the letter as they are not authorised to give letters, then i ask then to put me through to anyone who can give me that letter as it is of great importance to have that letter because telkom debit orders affect my credit bureau score. clieny care then said the manager at telkom store will be able to assist me but no, the manager at telkom store redirected me back to customer care saying the samething that they cannot give me the letter. how can you as telkom confirm that something is wrong and that you where not supposed to debit that much but you cant put that in writing because i stated clearly that i need the letter.
telkom failed me by first cancelling my account and even handing me over to lawyers. secondly i have been receiving calls from attoneys demanding i pay R11 617 and at the same time i receive messages from telkom demanding the same amount of money but im being debited R2000 from my bank account and no one is taking responsibility and im getting bad service from telkom.
this is not t all acceptable,it was not my fault at the first place that telkom decided to cancel my contract and not communicate anything to me. all i need now is a letter and i have been waiting for that letter for 2 months. how can it take 2 months to get a letter,but i get invoice that which telkom does not even consider because they show me an amount but debit a different one..
i need the letter. the least telkom could do for me is authorise the manager at the telkom store mall of the north to type me my letters confirming your mistakes because that letter is important for me to fix my finance.