1 reviews | Active since Mar 2010
What is Happening... Telkom is Falling Rapidly!!
From the best Mobile Service... drastically dropping to the worst!!<br> <br> I upgraded my contract on the 3rd May to a Galaxy S6 with Free Wireless Charger and an Additional 1GB of Data as per Page 17 of the Online Brochure...<br> It's now 3 Weeks and 1 Day, WHERE is my 1GB DATA???<br> <br> I logged a Call on the 7th,... still waiting for feedback...<br> I have phoned the Call Centre Numerous times, and all they can do is update the Incident Log... Nothing More!!<br> <br> What do I have to do to get this sorted???...<br> 1) Wait patiently for the service to be activated? (Out of SLA)<br> 2) Log a call with Telkom on 081180 (Done)<br> 3) Wait for feedback (Out of SLA)<br> 4) Phone Daily for an update (Ongoing)<br> 5) Log a call on Hello Peter (Done)<br> 6) Print a Banner and stick it up at World-Wear Cresta? (Under Review)<br> 7) Cancel Contract and move elsewhere (Under Review)<br> <br> IF this only gets resolved in June, then I Demand the addition of my delayed 1GB be added to my June Data, totaling 2GB for the Month of June.<br> <br> How do I do my Work???<br> I've had 5 Years of Great Service... Now this!?
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM113145.
We apologize for any inconvenience caused.
Regards,
Busi Tshabangu
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM113145.
We apologize for any inconvenience caused.
Regards,
Busi Tshabangu
Telkom Social Media Team
***
