What is happening?

I logged a fault (262ARK120215) on 12 February 2015 and have heard nothing. My line went down on 12 February 2015, my internet is down and there is no dial tone. I did try phone Telkom to query the fault, but after being on hold for 35 minutes, i believed i spent enough airtime. Please don't tell me the call is free if i call from my Telkom line, it has no dial tone, so i can't use it to make the call. The query is now out of the 7 working days turn around time. I am no longer patient, this needs to be sorted out today. I will be gradually escalating my dissatisfaction, until it starts costing you money. This is ridiculous. This will be the first of many posts.<br> Telkom is a joke and Vodacom needs to buy Neotel as soon as possible and Vumatel needs to build their infrastructure, so they can finally put this terrible organisation out of business.