What is going on with your so called System!

This is the worst service I've ever got from a supplier! Every month ist a new story added to the phone call. My debit order does not go off on the date stated. If the debit order goes off ot's the wrong amount and every time my contract get suspended. It started in Jan 2024, I was handed over after payment reflected in their account 2 days before the debit order for Dec 2023. The only thing they were trained to day is, we would like to apologise! I had to get my account back after being handed over incorrectly. April, the same old story. May, the same old story, and once again we woul like to apologise! It's the system. I've never see such f#@ked up service in my whole life. August came and the wrong amount got deducted again. I had to settle the rest before my service got switched back on again. After numerous calls, time wasting talks and we would like to apologise, I've got told that I should pay via the portal to ensure that the correct amount gets paid. I've paid via the portal and every time there is a different story again.

They cant provide calls that's "so called being recorded" EVERY ****ING MONTH IS THE SAME PROBLEM

I've moved my debit order date for this month, I've paid via the Telkom portal and then once again they deducted the money after payment was made.

I phoned in and all they could say is we would like to apologise.

NOW I HAVE TO GO TO MY BANK AND REVERSE THE PAYMENT AND PAY EXTRA FEES BECAUSE TELKOM IS USELESS!

Almost 10 years a client and you messed it up in one year!

I will NEVER, hear me out NEVER recommend Telkom to my friends and family!

Look at all the complaints on hello Peter, it does not even seem like you care about any of your customers.

Not even 1 yellow star!

Shame on you!