What is going on with you're useless service

First when apply for the line I ask to pay via DEBIT ORDER!!!<br> It was never loaded like that. When line was eventually installed I had to go pay at the brach every month very annoing. Last month I set up a debit order request the person who accisted said it will start this month on the 3rd. Yesterday I phoned youre call centre to be informed all is in order with account debit order was set up for the 26th of Aug. Today my account is suspended due to no payment?????!!! Do anyone at Telkom know what they are doing? This is useless service and causing me to drive up and do to useless stores with staff that dont know *** they are doing!!!