WHAT IS GOING ON WITH TELKOM

Hi have requested for my latest Invoice a month ago and still no reply

Today I receive an email “Your cancellation of 20/2Mbps (Uncapped) 12Months from Telkom has been received. Order number: O*** The order will be removed from: 20 Wapenplyn Road 8001, Cape Town Your service will be removed the following date: 7/30/2019 12:00:00 AM “

I have not once cancelled this installation, I asked for you to invoice the correct amount. My last invoice from Telkom shows the account in the credit.

FIX THIS IMMEDIATELY.

Kind Regards,