What is going on @Telkom? The service is shocking!

What is happening @ Telkom ? The service has deteriorated dramatically ! I have been trying to move my landline and Wi-Fi and it is impossible to get any feedback on the phone as you hold on for hours and when you eventually get to speak to a call centre agent, they advise you that you are in the wrong department and that they will be transferring your call to the correct Dept. and then you go back to the original queue where you waited an hour in the first place. There is a online chat facility on the website but they don't give you sufficient time to respond and they terminate the session. I logged a complaint online and they just rep**** and told me to phone 10210 again ??? Is there anyone at Telkom that cares for clients ? Frustrated long-standing client !