1 reviews | Active since Feb 2017
What is going on at Telkom - still awaiting order
<p>Good Day</p> <p> </p> <p>On 16 February I upgrade my mobile cell phone by phoning Telkom - number upgraded ********** . They said I can expect delivery within 4 - 7 business days. On the 8th business day, having received no delivery, I phoned again. This was on 28 February. I was then told that something went wrong with the order and that it has not been processed. I wonder how long I would've waited did I not phone in myself. Leratho, from the upgrade department was kind enough to assist and process the order. on 1 March, she said she would email a waybill number the next day to allow me to track delivery of the device as this has now become 12 business days. It is 3 March and I have received no waybill number, no feedback and yet no delivery. I would appreciate if this matter could get resolved urgently! It is an extremely bad experience phoning you upgrades department as there is no direct contact! Everytime I phone in, a call takes me between 25 minutes to 55 minutes being transferred from the one department to the other. I truly suggest that Telkom gets a strategic board in place and reviews there processes, staff, service, products, etc. Since Nov 2016 I have had so many problems with Telkom! First, it was my data package, thereafter it was moving my landline, and now the cellphone upgrade. Every single time I get no response or feedback from Telkom. I have to follow up constantly! Come now Telkom, you are not a government institution, you are a SERVICE provider! Life up to the title. Please resolve this case urgently! I expect delivery of the device on Monday latest - I do not care if a call centre agent has to collect it from a store room and deliver it via a bus, but I expect this to be resolved by Monday. If you can start billing me for the use of the device already you can ensure that I use it at least.</p>
Good Day,
Such awesome service from Telkom receiving my device on 6 March after logging the complaint on 3 March. Somehow, the Telkom Social Media team has more power than the actual call centre. So sad. However, this is to no avail....my sim has not yet been activated. When upgrading I was advised 24hours after delivery, my sim will be active. I phoned the Wednesday, 48 hours after delivery and was promised 24hours, on Friday 10 March (120 hours later), I phoned again and was advised it will be active by 5PM. Today, 13 March it is still not active and I phoned Telkom again. I was promised it will be escalated and hopefully resolved with no time delay. Yet again, it took me an entire hour where I was transferred from one department to the next - nonetheless, at least a call was log. Now I urge the social media team - seeing that you have better superpowers or computers - to please activate my sim card for upgrade ********** .
And once again, I have to ask - what is going on at Telkom?
Good Day,
Such awesome service from Telkom receiving my device on 6 March after logging the complaint on 3 March. Somehow, the Telkom Social Media team has more power than the actual call centre. So sad. However, this is to no avail....my sim has not yet been activated. When upgrading I was advised 24hours after delivery, my sim will be active. I phoned the Wednesday, 48 hours after delivery and was promised 24hours, on Friday 10 March (120 hours later), I phoned again and was advised it will be active by 5PM. Today, 13 March it is still not active and I phoned Telkom again. I was promised it will be escalated and hopefully resolved with no time delay. Yet again, it took me an entire hour where I was transferred from one department to the next - nonetheless, at least a call was log. Now I urge the social media team - seeing that you have better superpowers or computers - to please activate my sim card for upgrade ********** .
And once again, I have to ask - what is going on at Telkom?