WHAT IS CUSTOMER SERVICE???

I cancelled my mobile contract for the 30th June 2018, this I did alone online as I was told to by telkom themselves. Then on the 31st May, my internet wasn't working so I called Telkom to find out the problem which the man I spoke to called Robert Ngakane said that on his system it shows I did cancel for the 30th June so he spike to his manager there and told me that was a mistake on their side and they would cc me in on an email and would have my internet up and running. By the way I'm still waiting for that email I was going to be cc'd on. Then Monday, 4th June still NO INTERNET so I went to the telkom store at The Glen which I got helped by a lady called Fatima with so much attitude and that all she did was put me on the phone with the call centre. A lady answered and said on her system it shows cancelation for 30th May. I wanted a supervisor or manager but she said she had no authorisation to put me through to such people so she said she would email them and I asked to be cc'd on the email and again she had 'no authorisation to cc me' I asked for the managers email which she gave me and I'm still waiting for a reply.

My query: Someone NEEDS to put my internet on again for this month

Fatima was pathetic and she was rude and unhelpful to me and other clients around

Did Robert send an email? No he didn't and nothing has been sorted and he says one story then the lady on the phone says another? WHAT IS SO DIFFICULT TO UNDERSTAND???

ALL I want is for my internet to be working again but no one phones or emails they just don't care. But super quick to take your money.