What is an acceptable turn around time?????

I logged a fault on my ADSL line with the Telkom call centre on the 8th of September. I followed up on the status of the fault on the 11th of September in the Telkom store in Centurion (after calling the call centre and receiving no joy, just the standard \ we will escalate the matter"). The store manager sent an email \""escalating the fault to the technical department\"". I still have had no response/feedback as to the status of the fault...<br> What is an acceptable turn-around time in Telkom's mind to fix a faulty ADSL line? I found the staff to be rude"