What internet ?!?

Whe have been with telkom since the forever, prob comes in our internet never works, if whe are lucky maybe 3 days a month and whe have to pay full price, whe have logged countless faults every ti e they send out a techie and every time its the same story the techie tells us the line or cables is broken and every rime its the same story whe will send someone tomorrow to dig it up and replace all the cables. Whe have been hearing this story for almost a year now every time a techie comes do a quick fix so the internet works for a day or 2 on the lowest speed possible. For almost a year now whe been hearing someone will be here tomorrow to replace the cables and to date nothing, then what happens techie gives us a ref number whe phone a week later without internet and they say fault is marked as resolved then they send out a techie again he comes over do a quick fix internet works for 3 days with him saying someone will be over tomorrow to dig up and fix, been hearing this story for a year now with about 10 techies coming over and the guy that needs to dig up the cables never comes around ... All whe want is our internet to be fixed whe dont want a years money lost because of no service back, whe dont want another techie to fix the line for 2 days whe just want the person to come replace our cables, waiting for a year and with about 20 ref numbers is that too much to ask ?!? Telkom check our line to see the complaints witj all the ref numbers **********