What has happened to Telkom service? Once the sale is made you are nothing anymore!!

<p>A while back I had my iPad ****** which carried my data card which is with Telkom. When it was ****** I called and suspended my account/SIM Card. I still have a monthly contract with Telkom which although I have been paying via monthly debit order I have not been making use of my data since suspending the SIM card. I have never recieved a call to ask me why I am not using the data I have been paying forbut I understand that this was my choice and it is now water under the bridge.</p> <p> </p> <p>My complaint is that I went into Telkom's Cresta Branch last week Wednesday 3 May 2017 and requested a new SIM on my existing contract. The process at that stage seemed pretty simple and the guy was helpful. Thats were it ended!! I was told that although I was in the branch that I needed to speak to the call centre and request that they un-suspend my account/SIM card. This process did not make sense to me as I was standing in front of a Telkom employee with my ID and he could tell it was me, why would need to speak to a call centre agent? The reponse to me was that this was the process and it had to happen this way... I spoke to the call centre agent who informed me that it would take a maximum of 24 hours for the account/SIM Card to be un-suspended.</p> <p> </p> <p>After 24 hours I still had not access to my data. I decided to give them another day. On Friday the 5 May 2017 still nothing so I got hold of an agent (Samantha) on the online chat that Telkom offers on their website. After explaining what had happened to the agent and speaking to her supervisor I was told that I need to go into the branch again to have the account/SIM Card activated. I was not happy with this as it was not convenient and not great service. Nevertheless what choice did I have if I wanted access to my data which I had paid for.</p> <p> </p> <p>I went back to the Telkom Cresta branch stood in the line after recieving my queue number and once again spoke to the same guy that had assisted me on the Wednesday (Tyrelle). Once again he was very polite and recognised me and knew my situation. I spent another 15-20 minutes while he escalated the matter to a superior and was then assured that the account/SIM Card would be activated before the end of the day on Friday 5 May 2017. </p> <p> </p> <p>This morning I have once again spoken to Telkom via their online chat service to Takondwa. Given all my details again and explained the situation for the 4th time. I have once again been told to go into the branch and the person at the "point of sale" is the only one that can assist me. I will not go int again bit I have also been told that this matter has now been escalated. I am not holding my breath!!</p> <p> </p> <p>I cannot believe that I have been treated like this. I have never missed a payment to Telkom and have been with them for more than 3 years. I have been paying religously even though I have not even been using the data that I have paid for. I ask for a simple re-activation of my service and after 5 days, 2 visits to a branch, 2 call centre chats I am still no closer to gaining access to what I have paid for. </p> <p> </p> <p>Time for a new service provider. </p>