What has happened to telkom????

<p>I called telkom customer service line on 20 June requesting help wrt closing my business telephone line. The consultant advised me to email ********** and I did so with her on the phone. No response from this stock department and I had already vacated the building by 31 July. I then call the customer line and am advised I can't speak to anyone in stocs department; I force my way through to a team leader Nasiepie. Who advised I needed to send through a copy of my ID. I also subsequently forward my email sent through to stocs on 20th to her. No follow up, nothing. I called on the PATHETIC Hatfield telkom branch 21 July, to submit a copy of my ID and to request closure of my account since I opened the account with them. The consultant said A.) they are not a closure office and can't help me B.) can not forward my documents to the relevant department. In the end the 'acting manager' , as the manager was not in says they can't help me because I had a query pending on my account from two years prior. I asked why it wasn't correctly closed. She in turn called the customer careline without communicating this to me, handed the receiver to me, and walked off. I said and now? She under her breath advised that I have questions, ask them. At this point I walked out of the store. Only to continuously be forwarded accounts every month? Why has no one called to enquire about the unpaid account? This is absolutely THE MOST PATHETIC service I have ever had!!!</p>