What happened to the Old Telkom customer service

Debit order went through successfully on the 30th November but my account was locked out last night. Wi-Fi is not working and I can’t make any calls as if I’m still owing for December.

I had to call and wait for over 20 minutes to be told my account will be activated within 5 to 7 business days, meaning it might be active on Friday.

A lot has changed with Telkom and now I’m at a point whereby I can’t wait for all my contracts to expire.