What Happened to the Consumer Act

<p>So I bought a new modem on Tuesday the 21st of March 2017</p> <p> </p> <p>The reason was that one of the tech guys said my modem was outdated and that is why is was not working properly. The new modem is giving me the exact same problem as my older modem. Which clearly the fault does not lie with my old modem. I took my new modem back to the store to have them refund me on the 23rd of March 2017. </p> <p> </p> <p>Now they say that they cannot refund me on a modem. </p> <p> </p> <p>According to me there is a consumer act that states that woithin 7days of purchase I should be allowed my refund.</p> <p> </p> <p>And its not the first time I am unhappy with the level of service or the unfriendly attitude shown towards me...</p>