What Happened to Telkom, its a disgrace and disgusting

We have been loyal customers of Telkom for over 4 years, just for them to double debit an account without any permission or problems with the account.. We've been phoning and phoning without any success. If the customer service staff member are not rude they put the phone down while you are talking to them... Its been more than 2 weeks that we have tried to sort this out.

I honestly won't recommend Telkom to anyone ever again. And after my contract period I will most definitely be moving my business elsewhere.

This is absolutely unacceptable, I am ashamed to call myself an telkom customer.