What happened to resolving your problem within 5 days??

On 26 Sept I reported my moms landline. Past Saturday I received a call from Frank stating he cant find the house. I told him its impossible as the address is easily found and I gave him the two nearest cross roads. It is end of business Tuesday and we are still waiting - almost a month now!! Please Telkom, sort out the probkem on a service we have to pay for!!!