What happend to going the Extra Mile.

We visited the Telkom branch in Ilanga Mall Nelspruit on Saturday 19/11/17 to enquire about the Samsung Galaxy Note 8 as I am almost due for a Upgrade. According to messages received from Telkom I can upgrade anytime from the 27/12/17, but because we need a second phone urgently I wanted to upgrade on Saturday and then pay the Prorata amount that was required for the upgrade process. Telkom always orders a Gold Phone for me, my Samsung Note 5 was specially ordered in Gold and received within a week. I asked the shop assistant Jolene if it would be possible to order my Phone in Gold she then contacted me back today 21/11/17 and said its not possible as it is not on their "Order list". Riverside Mall also does not have the Gold Samsung Note 8. If you know clients prefer Gold and there are multiple requests from clients why don't they add it to their Order List. I will honestly never use Telkom again as they never deliver on customer service. I was excited to upgrade with Telkom because I have been with them 5years, but they cant even order the Phone color that I prefer.