KB
Kirsten B

1 reviews | Active since May 2013

14 Jun 2016, 07:43

What exactly do we have to do to get your attention TELKOM

<p>Dear Telkom, </p> <p>What exactly do we have to do besides log a call (of which I have done on numerous occasions and they keep getting mysteriuosly closed!) to get you to fix my problem of no internet. Shall I start a peaceful protest outside your station in Kommetjie, I am sure the whole comunity would be happy to join me. Should I go on hunger strike, do I have to tie myself to the tower.....I just dont know as the normal procedures dont work! Anything, one call back, one visit from a technician.....SOMETHING would be nice. i used to get text messages, I dont even get those anymore. </p>

0
Replies (2)
Telkom
Telkom's reply14 Jun 2016, 09:07
Official

Hello kirstg77

As per our email correspondence, we currently attending to the query and will be in contact with further progress.

Regards
Noleen
Telkom Social Media Team

KB
Kirsten B's update20 Jun 2016, 08:09
Reviewer Update

Dear Telkom,

Please accept this as one of the many ways I want you to know that I am cancelling my contract and moving to Cell C. I, like most people work at a 8-5 job, I cant always take a call and i am not at home to fix the issue except after working hours. . I would suggest you inform your technicians on how to leave voice mail messages....there were none on the number I supp****.

Yes my router has no power as I have now hooked up a Cell C router which is working perfectly. I didnt even have to dial a call centre and hang on for 15 mins before anyone answered and it works out cheaper.

I am so pleased you are not the monopoly anymore - Viva Cell C, adios Telkom.