What ever happened to Telkom's service?

<p>Telkom used to be a name you could rely on and trust but their efficiency has dropped way below it's competitors when it comes to queries and customer service!</p> <p>l got an email on the 1-02-2017 to say that my debit order had not come off and service would be suspended within 48 hrs. I phoned the call centre and they gave me account details and a 19 digit ref no. I paid the money directly into their ABSA account on the 4-02-2017. I continued to get similar emails and phoned them twice just to be told not to worry or send proof of payment as their system takes up to 72 hrs to process things.</p> <p>On the 11-02-2017 they suspended me. When l phoned they said l had given the wrong ref no. (which they gave me) and it would now take up to 72 hrs to sort out! At the end of Feb they debited me AGAIN for the money already paid on the 4thplus my Feb instalment.</p> <p>l have now paid twice, way exceeded the 72 hrs and over a month after paying the original fee l am still sitting suspended! Every time l phone they fall back on their 72 hrs which in itself is pathetic but has in any case been exceeded. In the meantime they also ****** me of all my paid for data during this whole period!</p> <p>Absolutely disgusting!