WHAT DOES IT TAKE TO TERMINATE CONTRACT *** CUSTOMER NO ***?

<p> </p> <p style="margin: 0cm 0cm 8pt;"><span style="font-size: 10.0pt; line-height: 107%; font-family: 'Calibri Light',sans-serif; mso-ascii-theme-font: major-latin; mso-hansi-theme-font: major-latin;"><font color="#000000">This serves to voice my dissatisfaction about efforts to cancel an expiring contract that have proved fruitless. </font></span></p> <p> </p> <p style="margin: 0cm 0cm 8pt;"><span style="font-size: 10.0pt; line-height: 107%; font-family: 'Calibri Light',sans-serif; mso-ascii-theme-font: major-latin; mso-hansi-theme-font: major-latin;"><font color="#000000">Guided by the terms of contract which was ending 29 December 2015, on 27 November 2015, I wrote and sent a letter to Telkom's headquarters, advising that this contract be terminated as I was not continuing with it. </font></span></p> <p> </p> <p style="margin: 0cm 0cm 8pt;"><span style="font-size: 10.0pt; line-height: 107%; font-family: 'Calibri Light',sans-serif; mso-ascii-theme-font: major-latin; mso-hansi-theme-font: major-latin;"><font color="#000000">A month later I visited one of Telkoms's outlets to confirm if this was done only to learn that was not the case. I was given an email address (</font></span><span style="font-family: 'Calibri Light',sans-serif; mso-ascii-theme-font: major-latin; mso-hansi-theme-font: major-latin;"><a><span style="font-size: 10.0pt; line-height: 107%;"><font color="#000000">***</font></span></a></span><span style="font-size: 10.0pt; line-height: 107%; font-family: 'Calibri Light',sans-serif; mso-ascii-theme-font: major-latin; mso-hansi-theme-font: major-latin;"><font color="#000000">) to resend the same letter. That was done on January 5, 2016. </font></span></p> <p> </p> <p style="margin: 0cm 0cm 8pt;"><span style="font-size: 10.0pt; line-height: 107%; font-family: 'Calibri Light',sans-serif; mso-ascii-theme-font: major-latin; mso-hansi-theme-font: major-latin;"><font color="#000000">However, in mid-February 2016 I revisited one of Telkom's outlets again to confirm if my request was granted. It was very surprising to learn that, once more, the contract had not been terminated. This time I was told that terminations were done in the outlets. Being in the outlet I joined the queue and made my intent known and was given case number AI***. </font></span></p> <p> </p> <p style="margin: 0cm 0cm 8pt;"><span style="font-size: 10.0pt; line-height: 107%; font-family: 'Calibri Light',sans-serif; mso-ascii-theme-font: major-latin; mso-hansi-theme-font: major-latin;"><font color="#000000">It is May 2016 now and Telkom is still deducting money from my bank account. What does it take to cancell a contract at Telkom?? I feel very aggrieved because delay in terminating this contract is not of my making, rather it emanates from Telkom's lethargy. </font></span></p> <p> </p> <p style="margin: 0cm 0cm 8pt;"><span style="font-size: 10.0pt; line-height: 107%; font-family: 'Calibri Light',sans-serif; mso-ascii-theme-font: major-latin; mso-hansi-theme-font: major-latin;"><font color="#000000">I comp**** with Telkom's silly requirement to inform them in writing that I do not intend continuing with your service, in spite of a </font><u><font color="#000000">twenty-four months</font></u><font color="#000000"> contract. </font></span></p> <p> </p> <p style="margin: 0cm 0cm 8pt;"><span style="font-size: 10.0pt; line-height: 107%; font-family: 'Calibri Light',sans-serif; mso-ascii-theme-font: major-latin; mso-hansi-theme-font: major-latin;"><font color="#000000">Why do I have to pay if attempts were made by me to inform in time of termination of contract? </font></span></p> <p> </p> <p style="margin: 0cm 0cm 8pt;"><span style="font-size: 10.0pt; line-height: 107%; font-family: 'Calibri Light',sans-serif; mso-ascii-theme-font: major-latin; mso-hansi-theme-font: major-latin;"><font color="#000000">I am of the view that Telkom relies on its ineptness to wrongly and surreptitiously extract money from consumers. </font></span></p> <p> </p>