What does it take to cancel a Telkom device contract with you?

Internal communication sucks; still waiting on the status of case number ***1. It's been 18 days since the initial communication where I disputed invoice of R3 269 and debit order of R1 961.36 both from August 2022 for a cancelled device contract that hit 24 months in Jan 2021. Telkom what does it take to cancel a contract with you and how many agents must one go through to resolve a complaint, I have spoken to so many of your agents including your WhatsApp robot, *** from August, *** from Nov 2021 and *** from Oct 2021. All who receive requested docs and never revert thereafter despite my follow ups. Kwanele!