What do you do when Telkom does not see you as a Customer?

<p>What do you do when Telkom point blank refuses to communicate with you....? Our lines get ******, we log the fault. 4 weeks later not one single Telkom representative has the decency to contact me to advise on turn around time. When fault was logged, I STATED its a CALE FAULT IT HAS BEEN ******. They send out 3 technicians after a week and each one says its not his job its the cabling divisions job. It take them 2 weeks to log the fault with the cabling division and then they run tests on a line that DOES NOT EXIST. It does not exist because 20meters of it is missing. In 4 weeks 8 supervisors promise to phone back, to date not 1 has phoned me back. Its obvious Telkom does not care about their customers. Irony of the matter is, VODACOM/CELL C/MTN/THE FOCHINI GROUP/EDCON/MASS MART, all have Customer Services Hotlines/Helplines. TELKOM, our National Communications service provider doesnt.... I wonder why.......mmmmmmm..... and then they have the audacity to say, please e-mail us your problem...LMAO!!!!!! with what line Mr Telkom....? What more must i do as a client, after spending 4 weeks pleading, begging and grovelling, for you to get off your throne and advise us on what is going on...? Please tell me.... Please.... Would be great to get treated like a customer for once....</p>