What do we pay you for?

In the last year I must have reported at least a dozen bad service complaints where the Internet connection varies between non existent and a 2.7Mb line - even though I pay for a full 4MB line. Last week Eskom started it's load shedding again and suddenly, for an entire day had no Internet. As someone running their business of the Internet - this is unacceptable! Currently it is my opinion that between Eskom, the ANC and Telkom - they are all fighting for top position for worst service in South Africa. If I don't deliver the expected/contracted service within my job, I don't work. I am sick and tried of government organisations *****ing the public over and offering lame excuses for disgraceful service. I call on all South Africans to start laying ******** charges. To top it all, they get their poor staff to phone and apologise while senior management is taking exorbitant salaries and milking the system. *** - YOU ARE A DISGRACE! The best of all is, every time you report a fault, you have to give your mobile no. They can't even follow up not heir own system. YOU, TELKOM have ****** from me and not delivered - where is my refund/apology and what were you going to do about it!