What do I need to do to get a phone contract?

Good Day

I was ****** on Sunday, 31 December. It took me close to 4 hours, and several trips between the Brooklyn and Menlyn branches to get a sim swop and to take out a phone contract, of which the latter was unsuccessful.

This was because I failed the credit vetting test, even though I answered the questions correctly, and consequently my profile was blocked.

A case was logged on the day to have my profile unblocked. I have since contacted the call centre numerous times to follow up and request that someone from the Credit Vetting department get in touch with me but I haven't received any contact in this regard.

I need to get a phone ASAP, I'm an existing customer but I have no idea when this will be possible.