WHAT DO I NEED TO DO FOR SERVICE???

My Telkom fixed line was installed on 14/05/2015 . I app**** for an MWEB ADSL line, however my order could not be processed as MWEB advised that my line has not been activated by Telkom. I called the call centre twice, each time being transferred and put back into the queue resulting in holding times of more than two hours, which in itself is completely unacceptable! However, my main concern is that my line still is not activated simply because I can't get through to someone able to assist me with this simple query. I've also tried making contact via various social media platforms, but with little luck, as I do not receive any response. Can you please activate my line ***!! I am so fed up with Telkom at this point as I have written numerous report, however I do not receive any response! All I get is a clearly automated response saying that someone will respond to my query ASAP...Day ***.... still waiting!! I need an immediate response!!!