What do I need to do for a response???

I app**** online for a fixed line (R166.50) about a week ago. I am STILL waiting for someone from Telkom to call me back to walk me through the process!!! Out of desperation I selected another package of R599p/m just to get someone to call me. Eventually I get a call just for the consultant to tell me that he cannot assist me with the fixed line option as that is not what I opted for on the website, I asked to be transferred to someone who could and he couldn't do that either. The consultant recommended I go in to a Telkom store for assistance. This is frustrating the **** out of me! When I tried phoning, I was kept on the line for almost half an hour to no avail. I do not have the time to go in to a Telkom store. What if I was wheelchair bound? What then? Why have the option on your website for someone to contact you back if they never do? Please just call me regarding getting a fixed ADSL line installed. I don't understand why I always need to resort to HelloPeter for the assistance I need...