What customer service?

Goodness! in a country where service delivery is non existent, Telkom is leading by example...but I blame myself.. 7 years ago I vowed never to make use of Telkoms ISP services after an 8 month ordeal trying to cancel my subscription. We have moved into a new estate where Telkom seems to be ISP of choice and so I broke my own vow and selected them and service providers again. " we will install and have you connected within 14 days Mr Mostert" says the sales person knowing clearly that they werent up to the task. On day 14 I phone the call centre to find out how far they were with the installation and when we could expect them. 6 transfers and endless explanations of how ive reached the incorrect department and that I couldnt speak to a manager as they dont deal with customer queries and gave up the battle. My wife then phones later in the day and the person on the other end of the call tells us that they dont know when the technicians come out as they dont have any visibility of that BUT "your line is active Mrs Mostert" I swear, i have never seen such pathetic customer service in my entire life.. Im not one to lay complaints as i work in the service delivery industry as well but Telkom doesnt leave you with any options! As im typing this im regretting making the effort, with a 1,7/10 rating on hello peter its no wonder, there is just absolutely no regard for service delivery or customer experience with this company! deeply disappointed in Telkom and more so.. myself for thinking a leopard can change its spots!