What customer service?

The other day I utilised the online chat feature on the Telkom website as I have a fault logged and was wanting to find out if there was an estimated time of when I could expect some response/communication.<br> <br> After about 10-15 minutes of waiting for someone, I finally got through only to be told \no time indicated"and the window/call was closed. <br> <br> Common decency goes a long way in customer service and a simple goodbye would have even sufficed. Never mind trying to at least show you are trying to do some further investigation regarding the fault."""