AH
Anina H
1 reviews | Active since Mar 2013
29 Jul 2015, 13:48
What Customer Service???
Shocking! TELKOM YOU DESERVE TO GO OUT OF BUSINESS! 4 call centre agents (from Technical, to Billing to Cancellations and back to Billing) and almost more than an hour of holding time to cancel a service AGAIN when it should have been cancelled in October 2014 as requested in a letter to Telkom and followed up by a phone call. Who should pay for the call costs, not to mention my time??
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Telkom's replyOfficial
29 Jul 2015, 15:06Hello Anina43,
Sorry to hear about your experience.
Your matter has been escalated to our Cancellations department for them to investigate and will provide feedback as soon as possible.
Your Reference number is SM129605
Kind Regards
Charl
Telkom Social Media Team
Sorry to hear about your experience.
Your matter has been escalated to our Cancellations department for them to investigate and will provide feedback as soon as possible.
Your Reference number is SM129605
Kind Regards
Charl
Telkom Social Media Team
Telkom's reply29 Jul 2015, 15:06
Official
Hello Anina43,
Sorry to hear about your experience.
Your matter has been escalated to our Cancellations department for them to investigate and will provide feedback as soon as possible.
Your Reference number is SM129605
Kind Regards
Charl
Telkom Social Media Team
Sorry to hear about your experience.
Your matter has been escalated to our Cancellations department for them to investigate and will provide feedback as soon as possible.
Your Reference number is SM129605
Kind Regards
Charl
Telkom Social Media Team