What customer experience?

My Telkom landline have stopped working at the end of November 2017 and my internet speed slowed down to a trickle (0.89mb on a 10MB line) ... despite numerous attempts I only manage to get a reference number on the 6th December. Since then I have been phoning the call centre "10210" almost daily with one empty promise after the next about resolution ... ... eventually somebody promised me that the technician will arrive on the 29th December ... surprise ... he didn't ... today the 2nd Jan 2018 and I still have no service ... that said I now need to pay my monthly bill without any service for the past month ... Dealing with Telkom is absolutely impossible they simply don't deliver!