What Cancellation?????

Item: Telkom
Rating: 1
Author: Debbie C

Sent a cancellation e mail in January to cancel services. Have since contacted Telkom 4 times. Each time I'm told they never received e mail or have no cancellation request on my profile and that the matter will be escalated. I'm still being charged for services that I am not using. And surprise surprise... today when I called I was told the same BS story!!!

Helpful (0)

Replies (2)

Telkom's replyOfficial

07 May 2018, 11:43

Hi Debbiecane

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We do apologize for any inconvenience caused to you and for late response.

Your reference number is:AI***

Regards

Luleka

Telkom Social Media

Best regards,

Telkom's reply07 May 2018, 11:43

Official

Hi Debbiecane

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We do apologize for any inconvenience caused to you and for late response.

Your reference number is:AI***

Regards

Luleka

Telkom Social Media

Best regards,

Debbie C's updateReviewer Update

24 May 2018, 19:13

Another month gone by.... Another bill received for services I haven't used since January???? Let me guess.... you will escalate my query??

Debbie C's update24 May 2018, 19:13

Reviewer Update

Another month gone by.... Another bill received for services I haven't used since January???? Let me guess.... you will escalate my query??