What bad service!

Can Telkom please get their story straight.

I took a phone on contract on May 29 and after 3 days the phone blacked out on me. I tried to charge it with no success. Knowing I am still covered by the 7day out of box policy that telkom staff feed you I was at ease. But then i was told in store that the phone would have to go for repairs before they can give me a new phone. That did not sit well well with me so I cancelled the contract with immediate effect as what it meant was you gave me a faulty phone and you will now repair it and hand it back to me but I must still pay as though I have a new phone.

I have since been billed for that phone which is in their possession and my July statement came still with that billing. Why am i paying for your bad service! Im tired of being sent from pillar to post where some telkom staff say the 7day out of box policy only applies to online purchases and others standing by me to say policy says i shoould have gotten a new phone... please cancel that contract, refund my money so that I can return to being a happy customer.

PS. I cancelled my cellphone insurance within 30 days can that billing as well be removed from my account.

Thank you