What are we paying for

Good day<br> <br> My mother has cancelled her Telkom serivces and is still being billed for something that is no longer existing. It was brought to my attention as her son when she went to your Menlyn branch for assistance that this matter can be resolved that she was being treated in an ill-manner and further your service in that branch is unacceptable!<br> <br> I went into your branch today for assistance in this matter, I am told that I must go wait in queue that is nearly right at the front door, this is again not my concern if you are understaffed.<br> <br> When I asked the consultant to assist me in regarding my request there is first: \we don't"- I am not interested in your store rules - Please assist us as we are paying for something that has been canceled.<br> <br> Please get your regional manager or complaint officer to contact me regarding this matter - urgently as we being forced to pay for something what has been cancelled"""