WHAT ARE TECHNICIANS DOING?

This is the 2nd complaint I am putting up with regard to Telkoms service. I reported a fault 5days ago n received a reference of 58CNK280416. Everyday I asked Telkom for feedback and they kept telling me the fault had been assigned to a tech to sort out. 3days passed and no tech had even called or fixed my adsl and telephone. I had tracked this fault reference on the app only to findout the fault had incorrectly been closed by someone when my problem still hadnt been fixed. Which lazy tech did this? Closing a fault which they didnt bother to fix. 3days of wasting my time. Because of This I was forced to log a 2nd fault with reference 328CNK290416. I had called 10210 afterwards n spoke to Siphosito who told me my first fault was still assigned to a tech despite it saying reference closed on the app and that he was going to escalate and prioritise my fault so as to put pressure on them. Now its gone 5 days and the Telkom support on facebook keep telling me lies that its being attended to. They have been telling me this for the past 4 days every single day. So what the hell is going on. Why hasnt a tech called me if its been assigned and escalated? I am extremely infuriated by this. I phoned a second time today and the service agent just tells me its been assigned and she cant help me further I just have to wait. What kind of ****ing service are you guys running? I have waited n waited n waited and Telkom keeps telling me sorry and its being attended to. Its being attended to for the last 5 days. I need detailed feedback not stupid excuses like its being attended to when clearly it is not. A tech is suppose to have called me but no1 has! Why is this? Its unacceptable! You guys have no way of finding out if a tech is busy on the job or not! Because they carry their laptops and pull through 1 job the whole day. I know this coz I worked for Telkom and know what the techs do. There has to be some way of ensuring a tech is being sent out to the relevant address or making sure they are really working on it coz to me they are certainly not doing anything. Now Ive been complaining every single day about this and still nothing is being done. So someone please tell me what do I need to do to get my adsl and telephone up and running. Call centre, the techs and facebook support are not helping so whose gonna sort this out. Im sick and tired of waiting. This is ridiculous! What kind of service is this with no1 able to help. Please check up on your techs coz Im ****ing losing my patience. They are just bypassing adsl faults coz they cant fix it. Get someone who can. This is madness!