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Debbie M

1 reviews | Active since Feb 2010

12 Aug 2015, 07:35

What am I paying you for?

This is the 3rd week running that my home ADSL line is down. For the most recent service delivery failure, I reported it on Sunday, 9 August. I received a call from a technician yesterday, 11 August, but still nothing has been done to rectify the situation. No doubt, I will still receive an invoice for the full line rental for the month, even though it has only been operational for about half the time and I have had to make use of a ****le and purchase data to remain connected.<br> <br> Surely someone there with half a brain realises that my weekly fault reports indicate that there is a bigger problem than can be rectified by making me wait 3 days to merely reset my port? Or perhaps someone is too clever and has a girlfriend in the Bellville area that they like to visit once a week. Fault 423CWK280715. I'm not putting up with this for much longer. I don't actually need a landline or all this hassle.

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Replies (1)
Telkom
Telkom's reply12 Aug 2015, 07:39
Official
Hello Shopper1975,

Thank you for making contact with us.

Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Bongani
Telkom Social Media Team