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1 reviews | Active since Jan 2017

14 Jun 2018, 10:09

What a waste of time!!

On 25/05/2018 I spoke with a consultant and I app**** for a Telkom line, along with an ADSL package. On Saturday 26/05/2018 I received an SMS stating I need to go make a R700 deposit at my nearest Post Office for Telkom to process installation. On Tuesday 29/05/2018 I paid the deposit. On Friday 01/06/2018 I phoned Telkom to confirm if they have received the Payment - to my surprise, they have not. According to Telkom the details I confirmed with them is not the same as the details on their side (BAN number, Group number etc) On Saturday 02/06/2018 I received another SMS aying I need to pay R700.00 for the installation to proceed. I spoke with a consultant again now and I emailed her the Tax Invoice (proof of payment)

On Tuesday 12/06/2018 I spoke with Telkom and according to them there were 2 orders of me but they will fix this and I need to get back to them in 48 Hours. On 14/06/2018 I spoke with a consultant and now according to her my order has been cancelled. I had to reapply now AGAIN.

What's going on at Telkom?? This is beyond pathetic!!

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Replies (2)
's update25 Jun 2018, 15:44
Reviewer Update
Today it is a month, and still nothing from Telkom. I stated so many times that this is utter in important, as my income comes from working online. Can Telkom please follow up ASAP and get back to me. I want this line installed by the weekend. I have very important work to do online!
's update26 Jun 2018, 12:27
Reviewer Update
I phoned ICASA again today and they will now follow up - I do hope this issue gets resolved VERY QUICKLY! Unfortunately Telkom is the only service provider to get a telephone line from for ADSL - if it was not so, Telkom would definitely NOT be my first choice!! I need this installed by the weekend, thank you!