What a useless company

So.....

On the 26 July 2017 I placed an order for a 10meg line at R799 (promotion they were running) sales lady confirmed that my area is covered and the line etc is fine and will work, paid deposit then started waiting, then after numerous calls and even a bad review on hello-peter the technician eventually got the memo to do my installation, when the technician arrived he informed me that the contractors will first have to plant a couple of new poles, so off he went then the wait for the contractors started, again numerous calls and after a bad review the contractors arrived, without any one informing me that they were coming, so the planted the poles and laid the cable, then.... the wait again for telkom to send a technician, so after a bad review on hellopeter........ still no technician, got fed up and on the 7th of September I decided to cancel my order and get my deposit refunded, phoned telkom, OK order cancelled but cant do a refund as the invoice will only be generated on the 9th Saturday was advised to call back on Monday the 11th, so Monday phoned back was told the order was not cancelled so once again cancelled the order and the lady advised me I will get a call from telkom within 72 hours were they will give me a email adress were i must sent my proof of account and ID for the refund, ........ Well 72 hours went by even a week went by and on the 19th of September I finally received a call....... but not from the refund office, instead from the technician telling me he has my order and wants to come and install my router, explained to him that I actualy cancelled my order a week ago but figured telkom is still sitting with my deposit i might as well get the thing installed and go on, told the technician to go ahead and install it, great stuff, he came installed, tested, found a 10 meg line everything was great until the 20th September, the line just stopped working, took numerous calls to find out what the hell was going on, finally found out that Telkom has eventually cancelled my order, how stupid can they be????? (stupid question I know)

then the new fight started trying to get a line active again, ended up speaking to a assistant floor manager in the sales department who ensured me he escalated my case, how long does it take to activate a line,,,, no one knows its a state secret apparently because my line is still not working,

But any-case...... later that afternoon the sales lady phoned me again (still cant believe they actually called me) to inform me a 10meg line will not work at my adres they can give me a 4meg line at R599 per month, I had to get rude trying to explain to her that when my router was installed the technician found a 10meg line and tested it and it worked, so ya its processed again on a 10 meg line at R799 for 24 months, now im patiently waiting for the front office and back office to decide who must actually do their work and activate the damn line and then again wait for a technician to come and set up my router again,

This is seriously the worst organised company i have ever dealt with,