What a useless company

Our ADSL line has been faulty since 18 March, logged a call and got a reference number. Heard nothing for about a week then got a call to say that the technician was here but no-one responded. We do not have an intercom at our gate hence I only listen for visitors when made aware. Someone named Jacob then called me and said the technician would return the next day. I was prepared and listed for someone at the gate the whole day. the technician eventually came at 4.30 in the afternoon and asked me \you know the exchange is closed now?'. Now how would I know that. He then gave my telephone a cursory glance and promised to return the next day before 12 pm. He never showed up even though I sat waiting again. Today I kept trying to call Jacob's extension