What a terrible experience...

Where do I escalate my issue? I have been assigned an incorrect data package, been calling Telkom the whole of last week. Two agents said a manager will call me. I am still waiting even today. Now I have to buy data from my own pocket!!!!!!!!!

No one seems to be making an effort in making sure I am assisted at the end of the day. The agents kept on sending to different queues with no resolution. I have even requested for my recording of when I upgraded even that cannot be promised.