What a *******!

We received an email from Telkom to say that every month for the next 6 months our data would be doubled. No need to do anything, it would happen automatically. I then allowed my son to download some things he had wanted to download thus finishing the ordinary amount of allocated data. The additional data was never added :(. As I run a business I have to have data and have now spent over R1000 out of my pocket buying very expensive out of bundle data waiting for them to rectify this. Was this just a ruse to get us all to do this? I reported it on the 12 October reference number ***1, was told 72 working hours turnaround. Spoke to Thobile 19/10 and she said all she could do was email the person that previously worked on it. 2 weeks later I am still waiting> If it is indeed a genuine error am I going to be refunded what I have had to spend????