What a nightmarish experience with TELKOM!

On the 12th November I accepted an offer (telephonic) to upgrade speed and increase data of my existing ADSL service. How I regret this decision... since then it has been a roller coaster of events including a SUSPENSION of my existing account,a time of no emails and of course I have been without internet for THREE WEEKS! <br> I have made endless calls to the call center @ 10210, waiting a minimum of 30 minutes EACH and EVERY time to speak to an operator. You speak to a different technician each time and have to repeat the problem AD NAUSEUM. One is treated like an utter fool- because verifying my ID they realize I am over 55... and hence obviously am illiterate and know zero about technology too. My son, who is an IT specialist has, confirmed to TELKOM there is no problem with the router or telephone line, but with the internet line. Fault report after fault report has been lodged and recorded - with ABSOLUTELY NO RESOLUTION or ATTEMPT to resolve this issue. I went in to our local Telkom branch , hoping this would solve the matter. Wonderful friendly assistance BUT nothing has been done yet. I have wasted hours and hours of valuable time trying to solve this problem. WHERE TO NOW?